Shipping Policy

Last updated: October 31, 2026

Thank you for shopping with OptiMate. This policy explains how we process and ship your order, estimated delivery times, shipping costs, and what to expect after placing an order.

Order Processing

We dispatch orders within 1 business day after the order is placed, excluding weekends and public holidays.

Orders placed later in the day, during weekends, or on public holidays may begin processing on the next business day.

Once your order has been handed over to the delivery carrier, you will receive shipping or tracking information by email where tracking is available.

Shipping & Delivery Times

After your order has been dispatched, the delivery carrier usually delivers it within approximately 2 business days.

Under normal circumstances, this means that most orders arrive approximately 3 business days after the order is placed.

Occasionally, delivery may take approximately 4 business days due to carrier operations, increased parcel volumes, weather, public holidays, or other circumstances outside our control.

In short:

Order processing and dispatch: within 1 business day
Typical carrier delivery time after dispatch: approximately 2 business days
Typical total time from order to delivery: approximately 3 business days
Occasional delivery time: approximately 4 business days

These delivery times are estimates rather than guaranteed delivery dates.

The delivery methods and estimated delivery information available for your destination are also displayed at checkout.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your destination, order, and available delivery method.

Free standard shipping may be available when your order meets the free-shipping threshold displayed on our website or at checkout.

European Union Orders

Where an order is dispatched from within the European Union to another EU destination, customs duties are normally not charged.

Any applicable VAT, shipping charges, or other amounts collected by us will be displayed at checkout before you complete your order.

Certain territories or exceptional circumstances may be subject to different tax, import, or customs rules.

United Kingdom Customs, Taxes and Import Charges

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import charges, brokerage fees, or carrier handling fees.

Where we collect applicable taxes or duties at checkout, these charges will be displayed before you complete your order.

If taxes, duties, or import charges are not collected at checkout, they may become payable before or upon delivery and are the customer's responsibility unless we expressly state otherwise.

Customs processing may also affect delivery times.

Address Accuracy

Please carefully check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will try to correct the address before dispatch, but we cannot guarantee changes once the order has been handed over to the carrier.

Lost, Damaged or Delayed Packages

If your order appears to be lost, arrives damaged, or experiences an unusual delay, please contact us.

Include your order number and any relevant information or photographs so that we can investigate the issue and assist you as quickly as possible.

Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We may be able to make changes or cancel the order before it has been dispatched.

Once an order has been handed over to the carrier, we can no longer guarantee that it can be modified or cancelled.

If you wish to return an order after it has been dispatched or delivered, please refer to our Refund Policy.

Questions?

If you have any questions about shipping or your order, contact us at info@optimate.si or use the contact options available on our website.